FAQ section for the ixalo | key App

The BKS ixalo | key App meets the highest security standards. All data transmitted to BKS GmbH is SSL/TLS encrypted by default. We use secure connections for data transmission. Your information is encrypted multiple times and protected by a session.

Your device does not support NFC technology. You cannot proceed because the BKS ixalo | key App requires NFC to read access points.

Your device supports NFC technology, but the function has been deactivated. You can only open doors once the function is enabled.

Your device does not support reading QR codes. Therefore, you cannot continue registering the device for the system using a QR code. In this case, contact the system administrator to request a registration link by email.

Your device is ‘rooted’ (Android) or ‘jailbroken’ (iOS). For security reasons, you cannot proceed with the BKS ixalo | key App.

Your device is temporarily offline. You must be online to complete the process.

You tried to register your device with an expired or invalid QR code, a code not generated by the BKS KeyManager software, or an expired registration email. In this case, contact the system administrator to request a new registration link.

The registration link you used does not match the BKS format and is therefore invalid. In this case, contact the system administrator to request a new registration link.

You tried to register your device with a QR code or a registration email that has already been used. In this case, contact the system administrator to request a new registration link.

For security reasons, the key assigned to a device must be checked regularly. It was not possible to validate your key because your device was offline. Please check your internet connection.

Access rights are defined in the BKS KeyManager software and automatically loaded onto your device. The automatic download routine has not yet been executed or your device is offline.

You do not have permission to open the desired door. Possible reasons are:

1. The door is not included in the key.
2. The door is included, but only with a specific date and time availability.
3. The device is registered, but the digital key has not yet been received and stored.
4. The key is correctly configured but not yet activated (a “valid from” date is set in the BKS KeyManager).
5. The key has expired.
6. Communication errors occurred between the device and the access point (in this case, the message contains an error code that you should send to your system administrator).

The BKS ixalo | key App is available for iOS smartphones and Android smartphones and can be downloaded from the App Store or Google Play Store.