Answers to your questions
FAQ section for the BKS identifikation App
Here you will find all essential information on using the BKS identifikation App – from security features and technical requirements to the simple reordering of keys and cylinders.
1. Getting Started
2. Security and Data Protection
Are my data secured?
How secure is the transmission of my data?
3. Error Messages
Why do I receive the message “An NFC-enabled device is required for the BKS identifikation App. You cannot use the app on this device”?
Why do I receive the message “Enable the NFC function to use the BKS identifikation App”?
Why do I receive the message “The BKS identifikation App cannot be run on a jailbroken or rooted device”?
Why do I receive the message “Please check your connection again or connect to the Wi-Fi network”?
Why do I receive the message “Download the latest version to use BKS identifikation”?
Why is my security card not recognized?
Why is the reading of my security card invalid?
Why do I receive an error after sending an authorization request?
Why is the “Legitimize” button disabled?
4. Technical Questions
On which devices can I use the BKS App?
Overview of service offerings
Find the right support quickly!
Receive expert support, find the right dealer near you, and download important documents and instructions directly – quickly, easily, and reliably.
Service
Contact our service team directly for professional support! Our experienced team is ready to assist you with advice and practical help – reliable, competent, and solution-oriented.
Dealer search
Find the right dealer near you quickly and easily! Enter your postal code and discover our partners for expert advice and first-class service.
Download
Here you will find all important documents, brochures and instructions. Simply download and use them directly!
