FAQ section for the BKS Identification App
Here you will find all essential information on using the BKS identification App – from security features and technical requirements to the simple reordering of keys and cylinders.
1. Getting Started
Video coming soon
2. Security and Data Protection
Are my data secured?
How secure is the transmission of my data?
3. Error Messages
Why do I receive the message “An NFC-enabled device is required for the BKS identification App. You cannot use the app on this device”?
Why do I receive the message “Enable the NFC function to use the BKS identification App”?
Why do I receive the message “The BKS identification App cannot be run on a jailbroken or rooted device”?
Why do I receive the message “Please check your connection again or connect to the Wi-Fi network”?
Why do I receive the message “Download the latest version to use BKS identification”?
Why is my security card not recognized?
Why is the reading of my security card invalid?
Why do I receive an error after sending an authorization request?
Why is the “Legitimize” button disabled?
4. Technical Questions
On which devices can I use the BKS App?
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Here you will find all important documents, brochures, and instructions. Simply download and use directly!
